Complex technologies and changing business environments are among the main challenges organizations face today on handshake their path to growth.
Managing multi-technology IT projects and completing them within a planned schedule and cost is essential for organizations to get the expected return on investment.
Considering the complexity of the tasks involved and the necessary combination of technology and project management skills,
most businesses nowadays decide to outsource the entire IT work of system design, hardware, software procurement, implementation, integration, testing & roll out work
to specialized IT services organizations like us. This turnkey execution of IT projects and services is referred to as Enterprise Systems Integration.
We combine our rich project management skills and domain expertise with technical experience in delivery of high quality and reliable IT services in various domains like
Telecommunications, Transportation, Government and Defense sectors,
whilst strategic alliances with leading technology players like TIBCO, Microsoft, IBM and several specialized niche players further enable us to deliver
cost-effective integration services that are steady, scalable, smart, and innovative and result-oriented for your business. Being a company specialized in system integration,
we deliver the best-of-breed solutions to customers with our vendor agnostic approach.
Collectively, we present end to end solutions in middleware and infrastructure management, Business Process Management, eCommerce & Customer Interaction Systems (e.g.Smart Portals, Help Desks)
to offer high value SI services.
Typical systems that we have been integrating lately and required well-thought-out integration with multiple enterprise backend systems and each other in order to act as a single fully functional entity are the following:
There are many reasons for companies to step into eCommerce segment, such as 24x7 business availability, high cost effectiveness, more efficient communication with customers, opportunity to broaden and deepen market penetration are just few of them; consequently eCommerce is becoming a normal business practice. As such we have been lately witnessing a trend of customer service experience gaining in importance, on the other hand product offerings have been becoming better targeted and more complex. All of these all for smart eCommerce solutions that are typically very well integrated with company backend systems (ERP, billing, CRM), providing eCommerce solution intelligence need to prepare well targeted offers with smooth delivery process execution.
Product Offering Catalog Systems
As an extension of eCommerce platforms they are allowing business users to define new product and service offerings using a building block approach, augmented with rule definitions expressing offer eligibility and provisioning process rules. It also provides means of managing products and service offerings throughout all their later product lifecycle stages. Combined with intelligent campaigning tool it is capable of preparing well targeted, personalized eligible offers in real time.
Order & Fulfillment Management Systems
drive customer order validation and fulfillment processes in a dynamic, automated manner. This reduces manual provisioning processes, improves customer experience by providing rule driven order validation and process checking, reduces order and provisioning errors and provides jeopardy management.
Their primary intention is to help eliminating leading sources of help desk calls, but they also significantly contribute to enhanced customer experience, customer retention and loyalty. In combination with integrated eCommerce platform they represent a perfect way to increase cross-selling and up-selling as well.